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Oregon Restaurant & Lodging Association

8565 SW Salish Lane, Suite 120

Wilsonville, OR 97070-9633

Phone: 800.462.0619

Info@OregonRLA.org | OregonRLA.org

Copyright 2019

Oregon Restaurant & Lodging Association.

All Rights Reserved.

Presenting Sponsor:

AGENDA*

Monday, September 16

11:30-12:00 p.m.

OFFICIAL KICKOFF LUNCH

12:00-1:30 p.m.

KEYNOTE SPEAKER: Greg Bell - What’s Going Well: The Question that Changes Everything

1:40-2:40 p.m.

BREAKOUT SESSION A: What's in Store for You and Your Employees in 2020?

BREAKOUT SESSION B: ADA Compliance for Websites

2:50-3:50 p.m.

BREAKOUT SESSION C: The Legislative Session is Done - What You Need to Know to Stay a Step Ahead

BREAKOUT SESSION D: Simplify or Die: The Four Marketing Principles Any Company Can Apply Today

4:00-5:00 p.m.

BREAKOUT SESSION E: Concept and Menu: Chicken or Egg?

BREAKOUT SESSION F: Protect Your Brand & Customers from Sex Trafficking

5:30 -6:45 p.m.

HOSPITALITY HAPPY HOUR

Enjoy a toast to the industry at this special reception. Mix and mingle with restaurant, lodging and allied members alike before adjourning for dinner.

6:45 p.m.

PACIFIC ROOM BEACH PARTY

Enjoy a night of fun, food, and drinks. This beach party themed evening will be a chance to socialize and network. We are also a quick five minute walk to the beach.

RETIRE

Retreat to your hotel for the evening,
or join the locals on the 
beach.

Tuesday, September 17

8:30-9:00 a.m.

MEMBER MEETING BREAKFAST

9:00-10:00 a.m.

KEYNOTE PANEL PRESENTATION: 
Adapting and Winning in a New Hospitality Landscape

10:00-11:15 a.m.

VENDOR SHOWCASE

Explore the Vendor Showcase to meet with

allied members ready to talk to you about

how their products and services will help

your business thrive! Enjoy complimentary

refreshments.

11:15-12:15 p.m.

BREAKOUT SESSION G: Siri, Help My Customers Find Me!

BREAKOUT SESSION H: Workforce Challenges: Recruiting, Support, and Retention Strategies

12:30-2:00 p.m.

ORLA HOSPITALITY AWARDS LUNCH

The Hospitality Industry Awards recognize outstanding individuals who go above and beyond, raising the bar for excellence in performance, service and commitment to the industry.

2:30-3:30 p.m.

BREAKOUT SESSION I: Crisis 101: Protecting Your Reputation in the Age of Facebook & Yelp

BREAKOUT SESSION J: Employee Developed Code of Conduct: How to Create and Engaged and Behavior-based Culture

3:45-4:45 p.m.

BREAKOUT SESSION K: The State of the Oregon Hotel Industry

BREAKOUT SESSION L: Hiring Right the First Time

SEASIDE DINE-AROUND

We will dine at local member restaurants

serving up something special just for

conference attendees.

SEASIDE CAROUSEL MALL

Enjoy dessert and libations at the famed Seaside Carousel Mall. Loosen up with some laser tag or try your luck in the arcade.

* Subject to Change